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On-Time Payment Guarantee
We will reimburse you up to $50 per payment for any late payment fees or penalties you are charged as a result of the Payee/Biller not receiving a payment by the due date if all the following apply:
If you scheduled the payment to be sent on a scheduled payment date with sufficient lead time in advance of the payment due date, in accordance with the terms and conditions of the service.
If correct information was provided to us about the payee/biller (name, address, account number and amount).
If your account had sufficient funds to complete the payment on the scheduled payment date.
If the payee/biller was a business.
If the payee/biller assessed late payment fees or penalties due to the delay of this payment.
If you did not receive notice from us, our service provider, or the payee at least 10 days prior to your scheduled payment that would have alerted you to a problem processing payments from our Service.
Federally insured by the National Credit Union ADMINISTRATION.