Lost or Stolen Debit Card (24/7 Access) 800.264.5578
Return a Call to Fraud Department (24/7 Access) 866.842.5208
Reset Debit Card Pin 800.448.8268
Nationwide (24/7 Access) 800.633.4364
Greenville, SC (24/7 Access) 864.232.3645
Debit Card Users – Contact Us Prior to Traveling
To ensure that your debit card will work in a state or country that you are traveling to, please contact our Member Service Center (800.922.0446). We often need to block debit card signature transactions within certain states or countries due to fraud, but can unblock your card for the time period of your travels with prior notice.
If you use your card with a PIN it will most often work as normal. Also make sure that your phone number and email are updated with us in case you need to be contacted. We apologize for this inconvenience, but it has become a necessary step for us to protect our members from fraud and losses.
Use the My Mobile Money App to manage your debit card as well. With various features available, you can check transactions, turn on notifications, set your location and receive fraud alerts—anytime, anywhere.
We Want To Hear From You
Comments? Questions? Concerns? We want to hear them all. If you have something you want
us to hear, we’re here to listen.