How may we serve you?

To better serve you, we have added another convenient option for you to contact us electronically.
Please complete this form and a member representative will contact you shortly.

Please do not include your account number or social security number. Please note that there are some questions we will not answer via email due to security concerns. We will respond to your message during normal business hours.

Member Service Center



Columbia | 1 (803) 256-3132
Easley | 1 (864) 859-3607
Greenville-Mills Avenue | 1 (864) 271-2300
Greenville-Verdae | 1 (864) 297-8984
Spartanburg | 1 (864) 585-8999
Taylors | 1 (864) 527-5328

Card Services

Need to report a lost or stolen debit/credit card? Click here.

Card and Self-Service Options

Credit Cards

Lost or Stolen Cards
(24/7 Access)
1 (800) 449-7728

File a Dispute
1 (888) 918-7322

Card Activation
1 (800) 527-7728

General Inquiries
1 (800) 654-7728

Debit Cards

Lost or Stolen Debit Card
(24/7 Access)
1 (833) 462-0798

Return a Call to Fraud Department
(24/7 Access)
1 (833) 462-0798

Reset Debit Card Pin
1 (800) 992-3808


(24/7 Access)
1 (800) 633-4364

Greenville, SC
(24/7 Access)
1 (864) 232-3645


Debit Card Users – Contact Us Prior to Traveling

To ensure that your debit card will work in a state or country that you are traveling to, please contact our Member Service Center at (864) 232-5553 or 1 (800) 922-0446.

We often need to block debit card signature transactions within certain states or countries due to fraud, but can unblock your card for the time period of your travels with prior notice.

If you use your card with a PIN it will most often work as normal. Also, make sure that your phone number and email are updated with us in case you need to be contacted. We apologize for this inconvenience, but it has become a necessary step for us to protect our members from fraud and losses.