Safety Tips from SC Telco

SC Telco Federal Credit UnionSM will not ask for personal information such as online credentials, account numbers, or card numbers through email, voice, or text messaging. If you have concerns that your personal information may have been compromised, please contact us immediately.

The FTC Doesn’t Need Your Bank Info

by Nat Wood
Associate Director, Consumer & Business Education, FTC

Here at the FTC, we’re known for getting things done on behalf of regular people. Unfortunately, sometimes scammers try to take advantage of our good reputation.

The latest example: Some people have gotten an email that claims to be from Maureen Ohlhausen, the FTC’s Acting Chairman. But it’s not. The email asks you to give your bank account information – so, it says, you can get money from the government’s settlement with Western Union. The email is a scam to steal your financial information. And it’s just the latest variation of an imposter scam. In 2016, consumers reported more complaints about imposter scams to the FTC than any other fraud.

If you get an email like this, don’t respond or click on any links. You can forward it to the FTC at [email protected].

The FTC is involved in a $586 million settlement with Western Union, but the U.S. Department of Justice will run the refunds process. And it hasn’t started yet.

This email is a good reminder that scammers are skilled liars. They’ll say anything or claim to be anyone to get your financial information – then they’ll use it to steal from your financial accounts or commit other crimes.

The FTC does shut down scams and return money to people who lost it to dishonest or unfair business practices. But we will never ask for money, your Social Security number, or any banking information so you can apply for a refund or cash a check. If the FTC needs to get money to you, we usually send a check through the mail.

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Tips for Safe Online Shopping & Banking

  • Ensure a site is secure and reputable before providing your credit card number online.
  • Don’t trust a site just because it claims to be secure.
  • If purchasing merchandise, ensure it is from a reputable source.
  • Promptly reconcile credit card statements to avoid unauthorized charges.
  • Do your research to ensure legitimacy of the individual or company.
  • Beware of providing credit card information when requested through unsolicited emails.
  • Never throw away credit card or banking statements in usable form.
  • Be aware of missed bills which could indicate your account has been taken over.
  • Be cautious of scams requiring you to provide your personal information.
  • Never give your credit card number over the phone unless you make the call.
  • Report unauthorized transactions to your credit union or credit card company as soon as possible.
  • Monitor your credit statements monthly for any fraudulent activity.
  • Review a copy of your credit report at least once a year.
  • Be suspicious of any unsolicited email requesting personal information.
  • Avoid filling out forms in email messages that ask for personal information.
  • Always compare the link in the email to the link that you are actually directed to.
  • Log on to the official website, instead of “linking” to it from an unsolicited email.
  • Contact the actual business that supposedly sent the email to verify if the email is genuine.
  • Never open or respond to spam, as this tells the sender that it is a “live” email address.
  • Have a primary and secondary email address – one for people you know and one for all other purposes.
  • Avoid giving out your email address unless you know how it will be used.
  • Never purchase anything advertised through an unsolicited email.



Tips for Safe & Secure Mobile Banking

SC Telco Mobile Banking is safe and convenient with state-of-the-art security measures including encryption, firewalls and secure logins. Mobile banking can be used several different ways and each one has a unique set of tips to follow for complete security. Follow these general guidelines to ensure the highest level of safety for all 3 types of mobile banking:

  • Avoid making your personal information readily accessible. Don’t share your username or password with anyone or save it on your phone
  • Password-protect your phone so others cannot access your information if it is lost or stolen
  • Disable your phone immediately if your phone is lost or stolen and change your MoneyLink Online password from a computer as soon as possible
  • Monitor your accounts on a regular basis.


Mobile banking security when using SMS (Text Banking)

SMS, or text banking, is the quickest and easiest way to look up your balance and recent transactions. To increase your mobile banking security while using SMS, never send personal account information over a text message. Once set up, all you will need to send are short code commands. SC Telco will never ask for account information from you via a text message.

Mobile banking security when using a Mobile Web Browser

Many people use mobile web browsers via smartphones and tablets to handle their banking. Most mobile web browsers have standard site encryption built in to protect your mobile banking security. For added security:

  • Log out and close your browser when you are not using the internet on your phone or tablet
  • Set up daily alerts to track account activity. This is a great way to detect fraudulent activity on your account
  • Use secure, encrypted websites for all financial transactions on your mobile device
  • Never give your password or account number on a site you are unsure about
  • Do not use public Wi-Fi when logging into mobile or online banking, if possible.

Mobile banking security when using a Mobile Banking App

Mobile banking apps are the ideal way to access your accounts from a mobile phone. These applications link directly to SC Telco’s systems, making them faster and easier to use. For the highest level of security:

  • Log out of the mobile banking application as soon as you are finished
  • Check your application store regularly for application updates.


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