SC Telco Corporate Office in Greenville, South Carolina
Maintains credit union’s core and ancillary database systems for the purpose of uninterrupted data processing and continuous system availability. Works with other departments on project development and recommends solutions to systems and/or operational issues. Performs research, analysis and implementation of projects. Creates and modifies existing PowerOn programs and SQL queries/reports and documents all software code. Assists other Data Processing staff as necessary.
Essential Functions & Responsibilities
Maintains core and ancillary database systems. Ensures data integrity and optimizes performance allowing for continuous system availability. Applies patches, security updates, and release upgrades to ensure compliance with industry standards. Monitors disk usage and plans for future requirements.
Designs, creates, tests, and implements PowerOn programs and SQL queries/reports to meet credit union requirements. Maintains and modifies code that is in production to comply with system changes and new specifications. Debugs existing code to ensure minimal user downtime and maintain maximum member service. Implements and maintains processes in accordance with software development life cycle.
Researches, analyzes and recommends process improvements with regard to key system usage and performance. Reviews notifications received from vendors and provides input and analysis for remediation. Maintains technical knowledge of core and add-on systems and how they interact with Symitar. Plans and participates in after hour system maintenance, specifically, but not limited to, release loads and system upgrades.
Back-up to Computer Operator in completion of Daily Processing Procedures and Log information. Ensures adherence to Data Processing disciplines. Promotes proper usage of technology, system back-ups/back-up vaults, file transfer, transaction logs, encryption/data and disaster recovery. Assists with the research, reporting and resolution of the core system and/or operator errors.
Assists in the maintenance and updating of department production procedures as needed.
Participates in on-call rotation.
Performs other job related duties as assigned or requested.
- To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
- To actively participate in the credit union’s sales and service program.
- To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
- To keep management and operational areas informed of core data processing system service interruptions,keeping interruptions to a minimum and scheduling down time during off-peak time hours.
- To provide friendly, professional, timely and accurate service and support to all members, employees and volunteers.
- To train employees on DP related software and hardware as required.
Knowledge & Skills
Three years to five years of similar or related experience.
Bachelor’s degree in information systems, computer science, or a related discipline.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Ability to communicate effectively (verbally and written) and work cooperatively with all user groups. Ability to work independently with minimal supervision and assistance. In-depth knowledge of database structure and theory required. Proficiency in generating reports using database queries, sort options, and mining programs.
Possess advanced proficiency in multiple software programs (Excel, Word, PowerPoint, Access, etc.).
Possess proficiency in one or more programming languages, such as SQL, Java, C++, .NET, etc.
Working knowledge of finance industry preferred.
DBA certification, MCDBA or MySQL preferred.
May require overnight and daily travel to branches, meetings and/or conferences.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.