Location

SC Telco Corporate Office in Greenville, South Carolina

Role

To support the financial management and operations of the credit union through maintenance of accounting records and reports. Performs a variety of advanced accounting work under minimum supervision.

Essential Functions & Responsibilities

  • Prepares reports on budget, income and expenditures records. Assists in the preparation of internal/external reports to ensure operational efficencies within the accounting department. Prepares special reports exercising considerable initiative in obtaining details to reach end objectives.
  • Supports members of the accounting department to ensure work assignments are accurate and complete. Assists members within the department in solving problems they encounter.
  • Performs other duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To actively participate in the credit union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  4. To complete assigned responsibilities with zero errors according to established department standards.
  5. To prepare all reports within the prescribed timeframe and with zero errors.
  6. To keep all assigned general ledger accounts current and in balance daily.
  7. To provide friendly, professional, timely and accurate service and support to all members, employees and volunteers.
  8. To provide assistance to management with accounting related activities and budget preparation.

Knowledge & Skills

Experience

Three years to five years of similar or related experience.

Education

Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

Must be able to operate a 10-key calculator by touch; accurate keyboarding skills. Must know how to use PC and spreadsheet software. Must also be experienced and knowledgeable with accounting terms and processes.

Working knowledge of regulations applicable to the job function.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Maintains credit union’s core and ancillary database systems for the purpose of uninterrupted data processing and continuous system availability. Works with other departments on project development and recommends solutions to systems and/or operational issues. Performs research, analysis and implementation of projects. Creates and modifies existing PowerOn programs and SQL queries/reports and documents all software code. Assists other Data Processing staff as necessary.

Essential Functions & Responsibilities

  • Maintains core and ancillary database systems. Ensures data integrity and optimizes performance allowing for continuous system availability. Applies patches, security updates, and release upgrades to ensure compliance with industry standards. Monitors disk usage and plans for future requirements.

  • Designs, creates, tests, and implements PowerOn programs and SQL queries/reports to meet credit union requirements. Maintains and modifies code that is in production to comply with system changes and new specifications. Debugs existing code to ensure minimal user downtime and maintain maximum member service. Implements and maintains processes in accordance with software development life cycle.

  • Researches, analyzes and recommends process improvements with regard to key system usage and performance. Reviews notifications received from vendors and provides input and analysis for remediation. Maintains technical knowledge of core and add-on systems and how they interact with Symitar. Plans and participates in after hour system maintenance, specifically, but not limited to, release loads and system upgrades.

  • Back-up to Computer Operator in completion of Daily Processing Procedures and Log information. Ensures adherence to Data Processing disciplines. Promotes proper usage of technology, system back-ups/back-up vaults, file transfer, transaction logs, encryption/data and disaster recovery. Assists with the research, reporting and resolution of the core system and/or operator errors.

  • Assists in the maintenance and updating of department production procedures as needed.

  • Participates in on-call rotation.

  • Performs other job related duties as assigned or requested.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To actively participate in the credit union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  4. To keep management and operational areas informed of core data processing system service interruptions,keeping interruptions to a minimum and scheduling down time during off-peak time hours.
  5. To provide friendly, professional, timely and accurate service and support to all members, employees and volunteers.
  6. To train employees on DP related software and hardware as required.

Knowledge & Skills

Experience

Three years to five years of similar or related experience.

Education

Bachelor’s degree in information systems, computer science, or a related discipline.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

Ability to communicate effectively (verbally and written) and work cooperatively with all user groups. Ability to work independently with minimal supervision and assistance. In-depth knowledge of database structure and theory required. Proficiency in generating reports using database queries, sort options, and mining programs.

Possess advanced proficiency in multiple software programs (Excel, Word, PowerPoint, Access, etc.).

Possess proficiency in one or more programming languages, such as SQL, Java, C++, .NET, etc.

Working knowledge of finance industry preferred.

DBA certification, MCDBA or MySQL preferred.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Primarily responsible for leading and supporting all marketing and communications initiatives for the Credit Union. Executes internal and external marketing communications, public relations, media plans and activities. Responsible for advertising and marketing communications, special events and other projects in support of the branding, marketing and communications objectives. Oversees the Financial Wellness Program for the Credit Union.

Essential Functions & Responsibilities

  • Collaborates with VP of Member Services to develop and implement a Strategic Marketing Plan for each respective line of business, communicating initiatives regularly with the respective lines of business to ensure frontline readiness.

  • Develops, implements and evaluates integrated marketing communications, including advertising, promotional campaigns, grassroots, digital, and social media marketing while taking into account targeted audience segments and geographic markets

  • Coordinates the planning, production and delivery of new advertising campaigns, including digital, social, email, TV, radio, newspaper, billboard and other media promotions to meet strategic marketing goals in all markets; monitors competition advertising and promotion offerings.

  • Manages and leads the marketing staff through development, coaching, counseling and mentoring. Conducts performance appraisals and trains when necessary.

  • Provides thoughtful analysis of campaign efficacy, optimizing frequently to ensure profitability of marketing initiatives; responsible for working with the credit union’s compliance officers to ensure promotional and public materials are compliant; serves as a liaison to outside agencies and other vendors while maintaining strong project management skills; manages and maintains understanding of department budget and operates within set parameters; reviews and coordinates advertising participation with various community, civic and charitable organizations; works with internal and external partners on the design and direction of the Credit Union Internet and Intranet. Responsible for recommendations, new activities, updates and postings.

  • Writes, coordinates and plans internal/external communications, including public relations events and materials with effective branding.

  • Performs other job related duties as assigned or requested.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To actively participate in the credit union’s sales and service program.
  4. To deliver planned results within budget and ensure corporate growth strategies are met.
  5. To obtain, analyze, interpret and communicate data using current software and hardware.
  6. To meet or exceed the credit union’s planned market share, asset growth, loan growth and other product/service objectives as stated in the current business/strategy plan.
  7. To continue personal development in leadership, strategic thinking and innovation.
  8. To complete performance reviews within the prescribed time frame.
  9. To maintain a highly qualified staff sufficient to meet the daily operational needs of the department.

Knowledge & Skills

Experience

Minimum of five years’ experience in marketing, preferably in a financial institution, including staff and project management experience.

Education

Bachelor’s degree in Marketing, Advertising or related, or any equivalent combination of education and experience.

Interpersonal Skills

The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills

Special emphasis is placed upon experience, leadership and results in a strong sales-focused environment.

Ability to obtain, analyze, interpret and communicate data using current software and hardware. Must be fully competent with MS Office Suite. Strong project management and budget management skills are essential.

Self-starter, highly organized and able to make timely decisions; problem analysis, problem-solving and analytical skills to forecast and identify trends and challenges.

Excellent written and verbal communication skills; formal presentation skills; and, organization and planning skills.

Strategic thinking and the ability to think creatively and innovatively.

Team-leadership and adaptability.

Intimate understanding of traditional and emerging marketing channels; familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.

Working knowledge of regulations applicable to the job function.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

The position is responsible for performing HR-related duties on a professional level working closely with the SVP of HR and team in carrying out duties in a variety of HR functions.  Serves as consultant to managers and employees, formulating partnerships with them to deliver HR services in most or all of these functional areas:  recruitment/selection and retention, onboarding, employee relations and engagement, performance management and development, affirmative action, benefits and compensation, human resources analytics, policy interpretation and employment law compliance.   May manage a team of generalists.

Essential Functions & Responsibilities

  • Develops policies and procedures; develops plans for, and oversees or implements plans for, communicating policies and procedures.

  • Develops and oversees recruitment program for the placement of all exempt and non-exempt personnel, interns, students, and temporary employees; develops and/or delivers new-employee orientations; oversees the posting of openings, determining the best venues to be used for advertising openings; works with management to understand and influence talent acquisition needs and plans; identifies and negotiates contracts with external recruiting agencies; works with recruiting firms in the screening and placement of candidates; attends career fairs; assists with developing and administering internship programs; monitors new hire onboarding and 30-60-90 day work experience; advises manager on findings; creates and delivers required and regulatory reporting.

  • Oversees the performance management and employee relations efforts (coaching, counseling, disciplinary actions) involving direct manager and legal counsel as needed; evaluates and recommends improvements to the performance management approaches; responds to employee relations issues such as employee complaints, harassment allegations and civil rights complaints; oversees the exit interview process; monitors and reports on trends in employee relations issues along with recommendations for improving found issues and trends.  Develops program timelines/schedules, communications, and oversees tracking and reporting efforts.

  • Manages and/or develops and oversees delivery of training programs to non-branch-operations employees and managers toward their individual and team development. Works closely with managers and employees to improve work relationships, build morale and employee engagement, and increase productivity and retention.

  • Oversees administration of the compensation program by supervising generalists in the development of job descriptions; oversees and/or manages the compensation systems, evaluates/grades jobs; recommends updates to keep program current.

  • Develops a program to ensure the creation of regular analytics that inform management team for purposes of strategic alignment, including headcount reporting, demographic reporting, exit interview updates trends, turnover reports, and related; analyzes trends and metrics and advises management on findings and recommendations.

  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal counsel as needed/required.

  • Performs special projects and duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To provide friendly, professional and quality service and support to all internal and external members. To effectively foster and maintain relationships with entire Credit Union management team while identifying and coordinating cross-departmental initiatives.
  4. To ensure personal growth and development goals are met; maintaining knowledge of the technology field.
  5. To complete goals and projects as outlined in the operation plan for the year; deliver planned results within budget.
  6. To achieve the Credit Union’s planned technology objectives in regards to the core data processing system and other relevant systems.
  7. To provide direction and recommendations to management based on current research data.

Knowledge & Skills

Experience

Five to eight years of professional level Human Resources experience required, with experience at or above level; experience within the financial industry preferred; pior management experience required; experience leading a team of generalists preferred.

Education

Bachelors degree in Human Resources or Business Administration required, or equivalent combination of education and experience.

Interpersonal Skills

The ability to effectively motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/ or externally) is an important part of the job.  Confidentiality and discretion are imperative.

 

Current SHRM Certified Professional preferred.

Other Skills

Extensive knowledge of Employment Law as it relates to the role.

Strong relationship management, negotiation, consulting, listening, facilitation, presentation and consensus building skills.

Polished verbal and written communication skills.

Willingness and ability to continue education and training to strengthen, maintain and advance job skills.

Working knowledge of regulations applicable to the job function.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Maintains overall responsibility for the Credit Union’s systems. This includes the design, setup, maintenance, integration, and optimization for on premise servers, virtual infrastructure, and off premise systems. Additionally, the Systems Administrator will have an expert understanding of Credit Union system applications, how they interact with each other.

Essential Functions & Responsibilities

  • Plan, Direct, and Analyze the organizations infrastructure technology needs and recommend upgrades to consider. Direct the Installation and maintenance of this infrastructure hardware and software.
  • Ensures systems are represented and comply with the Credit Union’s BCP standards. Ensures systems adhere to the Credit Union’s ISP and compliance needs.
  • Coordinate with vendors, and employees to get the highest level of service for the organization’s technology. Acts a subject matter expert in the Computer Security Incident Response Team.
  • Builds systems to design specifications and ensures integration with other Credit Union systems and applications. Maintains and optimizes systems to Credit Union specifications, peak performance, and best practices.
  • Performs other duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To accomplish all assigned projects in an effective and professional manner, keeping the Director of IT informed.
  4. To provide friendly, professional, timely and accurate service and support to all members and employees.

Knowledge & Skills

Experience

Five years to eight years of similar or related Credit Union experience. ADFS/IDM/CLOUD Solutions, Microsoft Windows Servers, CISCO/HP/DELL/NIMBLE, Server AV/MALWARE,RASOMWARE, LINUX Servers.

Education

Bachelor’s degree (BA or BS) from an accredited college or university. Equivalent combination of education and experience in IT may be considered in lieu of degree requirements.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills
  1. Professional certifications or a willingness to pursue a relevant information technology certification.
  2. Expert knowledge of enterprise server hardware.
  3. Knowledge of network, system, and application security controls.
  4. Proficiency with various productivity software programs such as word processing, spreadsheets, communications software and databases.
  5. Good written and verbal communication skills.
  6. Good time management skills.
  7. Ability to work and travel independently and use general office equipment.
  8. Ability to work with minimum supervision.
  9. Ability to think strategically and resolve complex issues, both logical and interpersonal.
  10. Enterprise Microsoft Active Directory experience along with ADFS/IDM and other cloud-based services. Familiar with Enterprise architecture, configuring sites, domain replication, group policies, organizational structure.
  11. Virtualization experience with VMware ESXi. Configuring and maintaining clustering and DRS, SRM, and general system optimization.
  12. Cisco UCS and Nimble SAN configuration and maintenance experience.
  13. Familiarity with Jack Henry Symitar Episys Core system software.
Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Branch Office in Columbia, South Carolina

Role

To assist members and potential members with their Credit Union needs with an exemplary member experience; performs routine financial transactions, explains products/services, responds to issues and problems and directs members to appropriate staff for further assistance.

Essential Functions & Responsibilities

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; processes payroll changes and other account maintenance. Answers questions concerning products/services, resolves problems that are within their authority or refers to appropriate staff. Identifies cross-sell opportunities and cross-sells the product/service to members.
  • Maintains member account information on computer system.
  • Balances cash drawer and daily transactions.  Reports any discrepancies to supervisor as necessary.  Processes mail and night drop deposits.
  • Performs other duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  4. To inform manager of key operating issues affecting the teller area.
  5. To meet required deadlines.
  6. To provide timely, accurate, courteous and professional service to all members.
  7. To maintain a professional work environment and businesslike appearance.

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contact with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.  Outside contact take the form of service to the public (members or vendors) requiring courtesy in providing assistance and information.

Other Skills
  1. Must have good communication skills; accurate keyboarding, numbers and name recollection skills.
  2. Working knowledge of regulations applicable to the job function.
Work Environment

Frequent travel to Upstate branches and Corporate Office.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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SC Telco is not for profit; we’re for service.

SC Telco provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

EEO is the LAW.  Applicants to and employees of this company are protected under Federal law from discrimination on several bases.  Follow the links below to find out more.  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

To view the EEO is the Law poster supplement click here.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 864-232-5588 or [email protected] for assistance.

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