Location

SC Telco Corporate Office in Greenville, South Carolina

Role

To provide administrative support for the Credit Union’s President/CEO, executive team and board members.

Essential Functions & Responsibilities

  • Provides administrative and technical support for the executive team, board of directors, volunteers, managers and staff. This includes preparing reports; collating & distributing materials such as agendas, minutes or notes from previous meetings, rates, financials, etc.; scheduling appointments and meetings; handling conference registrations and, if needed, travel arrangements; organizing events and functions throughout the organization including board meetings, leaders meetings, training sessions, holiday functions,  etc.

  • Distributes and routes incoming correspondence and materials; evaluates and categorizes mail for the Executive Team.

  • Updates, formats and distributes credit union policies to the relevant staff members. Works with executive team to coordinate maintenance of policies.

  • Procures supplies and materials for all branches/departments as requested and maintains an adequate inventory of supplies. Meets with vendors as needed; evaluates vendors for cost efficiency and product quality.

  • Performs other job related duties as assigned or requested.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To ensure effective, hassle-free administrative support (supplies, communications, facilities, clerical) is provided for all internal members.
  4. To ensure that all communications (electronic and paper) systems are effective and functional and make changes that will improve communications within the Credit Union when needed. To ensure all reports, agendas and meeting materials are prepared accurately and in a timely manner.
  5. To ensure personal growth and development goals are met.
  6. To provide friendly, professional and accurate service and support to both internal and external members.

Knowledge & Skills

Experience

Five years to ten years of similar or related experience as an administrative assistant to executives.

Education

A degree in business, secretarial science, or related.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence  and/or sell ideas or services to others.

Other Skills

Strong organizational skills. Word processing skills at or above the 80th percentile in speed and accuracy.  Excellent skills in Microsoft Office Suite of products including Word, Excel, Powerpoint, Outlook, etc. Excellent Communication and analytical skills. Strong knowledge of spreadsheet, database, graphing and report generation. Strong written communication skills. Ability to handle and monitor multiple tasks.

Working knowledge of regulations applicable to the job function.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

Upstate, South Carolina

Role

To assist members and potential members with their Credit Union needs with an exemplary member experience; performs routine financial transactions, explains products/services, responds to issues and problems and directs members to appropriate staff for further assistance.

Essential Functions & Responsibilities

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; processes payroll changes and other account maintenance. Answers questions concerning products/services, resolves problems that are within their authority or refers to appropriate staff. Identifies cross-sell opportunities and cross-sells the product/service to members.
  • Maintains member account information on computer system.
  • Balances cash drawer and daily transactions. Reports any discrepancies to supervisor as necessary. Processes mail and night drop deposits.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety and security as they relate to the job and work assignments.
  4. To inform manager of key operating issues affecting the teller area.
  5. To meet required deadlines.
  6. To provide timely, accurate, courteous and professional service to all members.
  7. To maintain a professional work environment and businesslike appearance.

 

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills

Must have good communication skills; accurate keyboarding, numbers and name recollection skills. Working knowledge of regulations applicable to the job function.

Work Environment

Frequent travel to Upstate branches and Corporate Office.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

The position is responsible for performing HR-related duties on a professional level working closely with the SVP of HR and team in carrying out duties in a variety of HR functions. Serves as consultant to managers and employees, formulating partnerships with them to deliver HR services in most or all of these functional areas: recruitment/selection and retention, onboarding, employee relations and engagement, performance management and development, affirmative action, benefits and compensation, human resources analytics, policy interpretation and employment law compliance. May manage a team of generalists.

Essential Functions & Responsibilities

  • Develops policies and procedures; develops plans for, and oversees or implements plans for, communicating policies and procedures.
  • Develops and oversees recruitment program for the placement of all exempt and non-exempt personnel, interns, students, and temporary employees; develops and/or delivers new-employee orientations; oversees the posting of openings, determining the best venues to be used for advertising openings; works with management to understand and influence talent acquisition needs and plans; identifies and negotiates contracts with external recruiting agencies; works with recruiting firms in the screening and placement of candidates; attends career fairs; assists with developing and administering internship programs; monitors new hire onboarding and 30-60-90 day work experience; advises manager on findings; creates and delivers required and regulatory reporting.
  • Oversees the performance management and employee relations efforts (coaching, counseling, disciplinary actions) involving direct manager and legal counsel as needed; evaluates and recommends improvements to the performance management approaches; responds to employee relations issues such as employee complaints, harassment allegations and civil rights complaints; oversees the exit interview process; monitors and reports on trends in employee relations issues along with recommendations for improving found issues and trends. Develops program timelines/schedules, communications, and oversees tracking and reporting efforts.
  • Manages and/or develops and oversees delivery of training programs to non-branch-operations employees and managers toward their individual and team development. Works closely with managers and employees to improve work relationships, build morale and employee engagement, and increase productivity and retention.
  • Oversees administration of the compensation program by supervising generalists in the development of job descriptions; oversees and/or manages the compensation systems, evaluates/grades jobs; recommends updates to keep program current.
  • Develops a program to ensure the creation of regular analytics that inform management team for purposes of strategic alignment, including headcount reporting, demographic reporting, exit interview updates trends, turnover reports, and related; analyzes trends and metrics and advises management on findings and recommendations.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal counsel as needed/required.
  • Performs other special projects or duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To provide friendly, professional and quality service and support to all internal and external members. To effectively foster and maintain relationships with entire Credit Union management team while identifying and coordinating cross-departmental initiatives.
  4. To ensure personal growth and development goals are met; maintaining knowledge of the technology field.
  5. To complete goals and projects as outlined in the operation plan for the year; deliver planned results within budget.
  6. To achieve the Credit Union’s planned technology objectives in regards to the core data processing system and other relevant systems.
  7. To provide direction and recommendations to management based on current research data.

Knowledge & Skills

Experience

Five to eight years of professional level Human Resources experience required, with experience at or above level; prior management experience required; experience within the financial industry preferred; experience leading a team of generalists preferred.

Education

Bachelors degree in Human Resources or Business Administration required, or equivalent combination of education and experience.
SPHR or related also preferred.

Interpersonal Skills

The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills

Microsoft Office Suite

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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SC Telco is not for profit; we’re for service.

SC Telco provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

EEO is the LAW.  Applicants to and employees of this company are protected under Federal law from discrimination on several bases.  Follow the links below to find out more.  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

To view the EEO is the Law poster supplement click here.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 864-232-5588 or [email protected] for assistance.

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