Location

Upstate, South Carolina

Role

To direct the operations of a small sized, remote Credit Union facility, ensuring the branch meets organizational, financial, operational , service and growth goals and plans.

Essential Functions & Responsibilities

  • Monitors key products/sales within branch to ensure profitability and sound business practices for the Credit Union, maintains a high quality of service for members and ensures employees are maximizing opportunities to sell products/services. Implements and coordinates training of new products and services within the branch. Conducts operational, sales/service and coaching meetings with branch staff.

  • Processes consumer and mortgage loan requests; reviews and approves underwriting decisions of subordinate personnel.

  • Represents the branch as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions and similar groups including Chapter meetings and business development opportunities. Contacts and develops business from existing and potential SEG’s including new enrollments, rework visits, employee meetings and presentations. Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.

  • Monitors all branch activities to ensure they are in compliance with established Credit Union policies and procedures.

  • Monitors branch operating results relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions. Responds to member questions, concerns or complaints in a courteous and timely manner.

  • Directs, develops, motivates, hires and disciplines branch staff; administers performance evaluations and recommends appropriate personnel actions.

  • Controls past due and charged off accounts for the branch.

  • Performs other related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  4. To improve the overall efficiency and effectiveness of the branch through education/development and sales/service.
  5. To develop and maintain business partner relationships within the community.
  6. To inform management regarding key operating issues affecting the branch.
  7. To provide friendly, professional and accurate service and support to all members and associates.
  8. To complete performance reviews within the prescribed time frame.
  9. To hire, direct and motivate a highly qualified staff, sufficient to meet member needs.

Knowledge & Skills

Experience

Three years to five years of similar or related experience.

Education

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

Working knowledge of regulations applicable to the job function.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Maintains credit union’s core and ancillary database systems for the purpose of uninterrupted data processing and continuous system availability. Works with other departments on project development and recommends solutions to systems and/or operational issues. Performs research, analysis and implementation of projects. Creates and modifies existing PowerOn programs and SQL queries/reports and documents all software code. Assists other Data Processing staff as necessary.

Essential Functions & Responsibilities

  • Maintains core and ancillary database systems. Ensures data integrity and optimizes performance allowing for continuous system availability. Applies patches, security updates, and release upgrades to ensure compliance with industry standards. Monitors disk usage and plans for future requirements.

  • Designs, creates, tests, and implements PowerOn programs and SQL queries/reports to meet credit union requirements. Maintains and modifies code that is in production to comply with system changes and new specifications. Debugs existing code to ensure minimal user downtime and maintain maximum member service. Implements and maintains processes in accordance with software development life cycle.

  • Researches, analyzes and recommends process improvements with regard to key system usage and performance. Reviews notifications received from vendors and provides input and analysis for remediation. Maintains technical knowledge of core and add-on systems and how they interact with Symitar. Plans and participates in after hour system maintenance, specifically, but not limited to, release loads and system upgrades.

  • Back-up to Computer Operator in completion of Daily Processing Procedures and Log information. Ensures adherence to Data Processing disciplines. Promotes proper usage of technology, system back-ups/back-up vaults, file transfer, transaction logs, encryption/data and disaster recovery. Assists with the research, reporting and resolution of the core system and/or operator errors.

  • Assists in the maintenance and updating of department production procedures as needed.

  • Participates in on-call rotation.

  • Performs other job related duties as assigned or requested.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To provide friendly, professional and quality service and support to all internal and external members.
  4. To ensure that system changes and additions are error-free and cause no staff or credit union disruption.
  5. To keep management and operational areas informed of core data processing system service interruptions, keeping interruptions to a minimum and scheduling down time during off-peak time hours.
  6. To train employees on DP related software and hardware as required.

Knowledge & Skills

Experience

Three years to five years of similar or related experience.

Education

Bachelor’s degree in information systems, computer science, or a related discipline.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

Ability to communicate effectively (verbally and written) and work cooperatively with all user groups.
Ability to work independently with minimal supervision and assistance.
In-depth knowledge of database structure and theory required. Proficiency in generating reports using database queries, sort options, and mining programs.
Possess advanced proficiency in multiple software programs (Excel, Word, PowerPoint,Access, etc.).
Possess proficiency in one or more programming languages, such as SQL, Java, C++, .NET, etc.
Working knowledge of finance industry preferred.
DBA certification, MCDBA or MySQL preferred.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

To provide information and exemplary member service concerning the Credit Union’s products and services to members via the telephone. Assists members with their telephone requests; explains services, responds to problems and directs phone calls to the appropriate area ensuring the highest quality of member service.

Essential Functions & Responsibilities

  • Assists members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their manager, along with their recommendations. Provides service and information in a pleasant, professional and efficient manner via telephone or correspondence.

  • Identifies cross-sell opportunities and cross-sells Credit Union products and services to members when appropriate.

  • Maintains member account information on computer system. Ensures member-related business is kept in the strictest confidence.

  • Researches and solves routine member questions, problems and complaints concerning credit
    union accounts. Ensures proper follow-up and member satisfaction.

  • Assures that appropriate records are maintained and required reports are prepared.

  • Assist with processing member loan requests. Assists other departments as needed.

  • Performs other job duties assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To actively participate in the Credit Union’s sales and service program.
  4. To provide timely, accurate, courteous and professional phone service to all members.
  5. To maintain knowledge of all Credit Union products, services, policies and procedures.
  6. To inform manager of key operating issues affecting the department.
  7. To meet required time deadlines.
  8. To maintain a professional work environment and professional appearance.

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

Good listening, telephone and communication skills; accurate keyboarding skills; able to
make decisions with minimum information.

Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Maintains overall responsibility for the Credit Union’s systems. This includes the design, setup, maintenance, integration, and optimization for on premise servers, virtual infrastructure, and off premise systems. Additionally, the Systems Administrator will have an expert understanding of Credit Union system applications, how they interact with each other.

Essential Functions & Responsibilities

  • Plan, Direct, and Analyze the organizations infrastructure technology needs and recommend upgrades to consider. Direct the Installation and maintenance of this infrastructure hardware and software.

  • Ensures systems are represented and comply with the Credit Union’s BCP standards. Ensures systems adhere to the Credit Union’s ISP and compliance needs.

  • Coordinate with vendors, and employees to get the highest level of service for the organization’s technology. Acts a subject matter expert in the Computer Security Incident Response Team.

  • Builds systems to design specifications and ensures integration with other Credit Union systems and applications. Maintains and optimizes systems to Credit Union specifications, peak performance, and best practices.

  • Performs other job related duties as assigned or requested.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the Credit Union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To accomplish all assigned projects in an effective and professional manner, keeping the Director of IT informed.
  4. To provide friendly, professional and accurate service and support to all members and employees.

Knowledge & Skills

Experience

Five years to eight years of similar or related Credit Union experience. ADFS/IDM/CLOUD Solutions, Microsoft Windows Servers, CISCO/HP/DELL/NIMBLE, Server AV/MALWARE, RASOMWARE, LINUX Servers.

Education

Bachelor’s degree (BA or BS) from an accredited college or university. Equivalent combination of education and experience in IT may be considered in lieu of degree requirements.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

1. Professional certifications or a willingness to pursue a relevant information technology certification.
2. Expert knowledge of enterprise server hardware.
3. Knowledge of network, system, and application security controls.
4. Proficiency with various productivity software programs such as word processing, spreadsheets, communications software and databases.
5. Good written and verbal communication skills.
6. Good time management skills.
7. Ability to work and travel independently and use general office equipment.
8. Ability to work with minimum supervision.
9. Ability to think strategically and resolve complex issues, both logical and interpersonal.
10. Enterprise Microsoft Active Directory experience along with ADFS/IDM and other cloud-based services. Familiar with Enterprise architecture, configuring sites, domain replication, group policies, organizational structure.
11. Virtualization experience with VMware ESXi. Configuring and maintaining clustering and DRS, SRM, and general system optimization.
12. Cisco UCS and Nimble SAN configuration and maintenance experience.
13. Familiarity with Jack Henry Symitar Episys Core system software.

Work Environment

May require overnight and daily travel to branches, meetings and/or conferences.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Mills Avenue Branch in Greenville, South Carolina

Role

To assist members and potential members with their Credit Union needs with an exemplary member experience; performs routine financial transactions, explains products/services, responds to issues and problems and directs members to appropriate staff for further assistance.

Essential Functions & Responsibilities

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; processes payroll changes and other account maintenance. Answers questions concerning products/services, resolves problems that are within their authority or refers to appropriate staff. Identifies cross-sell opportunities and cross-sells the product/service to members.
  • Maintains member account information on computer system.
  • Balances cash drawer and daily transactions. Reports any discrepancies to supervisor as necessary. Processes mail and night drop deposits.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety and security as they relate to the job and work assignments.
  4. To inform manager of key operating issues affecting the teller area.
  5. To meet required deadlines.
  6. To provide timely, accurate, courteous and professional service to all members.
  7. To maintain a professional work environment and businesslike appearance.

 

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills

Must have good communication skills; accurate keyboarding, numbers and name recollection skills. Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Primarily responsible for leading and supporting all marketing and communications initiatives for the Credit Union. Executes internal and external marketing communications, public relations, media plans and activities. Responsible for advertising and marketing communications, special events and other projects in support of the branding, marketing and communications objectives. Oversees the Financial Wellness Program for the Credit Union.

Essential Functions & Responsibilities

  • Collaborates with VP of Member Services to develop and implement a Strategic Marketing Plan for each respective line of business, communicating initiatives regularly with the respective lines of business to ensure frontline readiness.
  • Develops, implements and evaluates integrated marketing communications, including advertising, promotional campaigns, grass roots, digital, and social media marketing while taking into account targeted audience segments and geographic markets
  • Coordinates the planning, production and delivery of new advertising campaigns, including digital, social, email, TV, radio, newspaper, billboard and other media promotions to meet strategic marketing goals in all markets; monitors competition advertising and promotion offerings.
  • Manages and leads the marketing staff through development, coaching, counseling and mentoring. Conducts performance appraisals and trains when necessary.
  • Provides thoughtful analysis of campaign efficacy, optimizing frequently to ensure profitability of marketing initiatives; responsible for working with the credit union’s compliance officers to ensure promotional and public materials are compliant; serves as a liaison to outside agencies and other vendors while maintaining strong project management skills; manages and maintains understanding of department budget and operates within set parameters; reviews and coordinates advertising participation with various community, civic and charitable organizations; works with internal and external partners on the design and direction of the Credit Union Internet and Intranet. Responsible for recommendations, new activities, updates and postings. Writes, coordinates and plans internal/external communications, including public relations events and materials with effective branding.
  • Manages and leads the marketing staff through development, coaching, counseling and mentoring. Conducts performance appraisals and trains when necessary.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To adhere to policies, procedures, compliance, safety, security and Cyber-security as they relate to the job and work assignments.
  3. To actively participate in the credit union’s sales and service program.
  4. To deliver planned results within budget and ensure corporate growth strategies are met.
  5. To obtain, analyze, interpret and communicate data using current software and hardware.
  6. To meet or exceed the credit union’s planned market share, asset growth, loan growth and other product/service objectives as stated in the current business/strategy plan.
  7. To continue personal development in leadership, strategic thinking and innovation.
  8. To complete performance reviews within the prescribed time frame.
  9. To maintain a highly qualified staff sufficient to meet the daily operational needs of the department.

 

Knowledge & Skills

Experience

Minimum of five years’ experience in marketing, preferably in a financial institution, including staff and project management experience.

Education

Bachelor’s degree in Marketing, Advertising or related, or any equivalent combination of education and experience.

Interpersonal Skills

The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills

Special emphasis is placed upon experience, leadership and results in a strong sales-focused environment.

Ability to obtain, analyze, interpret and communicate data using current software and hardware. Must be fully competent with MS Office Suite. Strong project management and budget management skills are essential.

Self-starter, highly organized and able to make timely decisions; problem analysis, problem-solving and analytical skills to forecast and identify trends and challenges.

Excellent written and verbal communication skills; formal presentation skills; and, organization and planning skills.

Strategic thinking and the ability to think creatively and innovatively.

Team-leadership and adaptability.

Intimate understanding of traditional and emerging marketing channels; familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.

Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Mills Avenue Branch in Greenville, South Carolina

Role

To assist members and potential members with their Credit Union needs; explains products/services, opens new accounts, responds to problems and directs members to the appropriate staff.

Essential Functions & Responsibilities

  • Assists members with servicing existing accounts, opening and closing all Credit Union accounts. Answers questions about products/services and resolves problems that are within their authority to resolve and refers unresolved problems to their supervisor along with their recommendations. Researches account discrepancies and assists members in balancing their accounts. Opens new memberships and executes the New Member Onboarding process. Refers potential sales opportunities to Lending Specialist. Serves as liaison between members and the Credit Union.
  • Assists the Lending Specialists by opening new loans when necessary to ensure a positive member experience.
  • Proactive in developing new memberships by being involved in community relationships.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety and security as they relate to the job and work assignments.
  4. To meet assigned Deposit/New Member goals and loan referral goals.
  5. To maintain knowledge of all Credit Union products, services, policies and procedures.
  6. To inform manager of key operating issues affecting the branch.
  7. To meet required deadlines.
  8. To provide timely, accurate, courteous and professional service to all members.
  9. To maintain a professional work environment and professional appearance.

 

Knowledge & Skills

Experience

Six months to two years of similar or related experience.

Education

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills

Must have good communication skills; accurate keyboarding, numbers and name recollection skills.

Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Columbia Branch in Columbia, South Carolina

Role

To assist members and potential members with their Credit Union needs with an exemplary member experience; performs routine financial transactions, explains products/services, responds to issues and problems and directs members to appropriate staff for further assistance.

Essential Functions & Responsibilities

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; processes payroll changes and other account maintenance. Answers questions concerning products/services, resolves problems that are within their authority or refers to appropriate staff. Identifies cross-sell opportunities and cross-sells the product/service to members.
  • Maintains member account information on computer system.
  • Balances cash drawer and daily transactions. Reports any discrepancies to supervisor as necessary. Processes mail and night drop deposits.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety and security as they relate to the job and work assignments.
  4. To inform manager of key operating issues affecting the teller area.
  5. To meet required deadlines.
  6. To provide timely, accurate, courteous and professional service to all members.
  7. To maintain a professional work environment and businesslike appearance.

 

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills

Must have good communication skills; accurate keyboarding, numbers and name recollection skills. Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Corporate Office in Greenville, South Carolina

Role

Provide technical guidance to the Data Processing Department and credit union in the areas of application development and data management. To participate in activities related to the administration of the credit union’s information resources.

Essential Functions & Responsibilities

  • Researches, plans, and executes Product Development and Delivery including making recommendations for client/server hardware, manages the integration of new applications into existing network infrastructures throughout the Credit Union. Ensures that these integrations meet functional requirements, system compliance and other specifications.
  • Collaborate with the IT team, end users and other stakeholders in the testing of new software programs and applications. Works diligently to enhance and improve business processes, and where applicable research and qualify potential areas in which to introduce web services.
  • Project Resource Management: Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers. Work with IT/DP and Security to properly plan for operations and projects. Work with VP of IT in preparing, planning, and prioritizing for Organizational, Interdepartmental, and IT/DP/Security departmental projects.
  • Collaborate with the IT team, end users and other stakeholders in the testing of new software programs and applications. Works diligently to enhance and improve business processes, and where applicable research and qualify potential areas in which to introduce web services.
  • Coordinate, Communicate, and perform in-depth tests, including end-user reviews, for modified and new systems. (i.e., Symitar Episys upgrades, MS OS and Office upgrades, etc.
  • Perform and Maintain IT/DP Vendor Management.
  • Performs other related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To adhere to policies, procedures, compliance, safety, security and cyber-security as they relate to the job and work assignments.
  3. To provide friendly, professional, quality service and support to all internal and external members. To effectively foster and maintain relationships with entire credit union management team while identifying and coordinating cross-departmental initiatives.
  4. To ensure personal growth and development goals are met including maintaining knowledge of the technology field
  5. To keep management informed of any systems issues affecting the credit union.

 

Knowledge & Skills

Experience

Five years to eight years of similar or related experience.

Education

Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

Thorough knowledge of hardware systems, system software, networks, and application software development. Previous financial institution and USERS software experience preferred Must have excellent resource management, project planning, and communication skills.

Must be able to work and travel independently and use general office equipment.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Verdae Branch in Greenville, South Carolina

Role

To assist members and potential members with their Credit Union needs with an exemplary member experience; performs routine financial transactions, explains products/services, responds to issues and problems and directs members to appropriate staff for further assistance.

Essential Functions & Responsibilities

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; processes payroll changes and other account maintenance. Answers questions concerning products/services, resolves problems that are within their authority or refers to appropriate staff. Identifies cross-sell opportunities and cross-sells the product/service to members.
  • Maintains member account information on computer system.
  • Balances cash drawer and daily transactions. Reports any discrepancies to supervisor as necessary. Processes mail and night drop deposits.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety and security as they relate to the job and work assignments.
  4. To inform manager of key operating issues affecting the teller area.
  5. To meet required deadlines.
  6. To provide timely, accurate, courteous and professional service to all members.
  7. To maintain a professional work environment and businesslike appearance.

 

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills

Must have good communication skills; accurate keyboarding, numbers and name recollection skills. Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

Location

SC Telco Spartanburg Branch in Spartanburg, South Carolina

Role

To assist members and potential members with their Credit Union needs with an exemplary member experience; performs routine financial transactions, explains products/services, responds to issues and problems and directs members to appropriate staff for further assistance.

Essential Functions & Responsibilities

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; processes payroll changes and other account maintenance. Answers questions concerning products/services, resolves problems that are within their authority or refers to appropriate staff. Identifies cross-sell opportunities and cross-sells the product/service to members.
  • Maintains member account information on computer system.
  • Balances cash drawer and daily transactions. Reports any discrepancies to supervisor as necessary. Processes mail and night drop deposits.
  • Performs other job related duties as assigned.

Performance Measurements

  1. To enthusiastically support the Vision, Mission and Core Values of the credit union.
  2. To actively participate in the Credit Union’s sales and service program.
  3. To adhere to policies, procedures, compliance, safety and security as they relate to the job and work assignments.
  4. To inform manager of key operating issues affecting the teller area.
  5. To meet required deadlines.
  6. To provide timely, accurate, courteous and professional service to all members.
  7. To maintain a professional work environment and businesslike appearance.

 

Knowledge & Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills

Must have good communication skills; accurate keyboarding, numbers and name recollection skills. Working knowledge of regulations applicable to the job function.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Apply Now

SC Telco is not for profit; we’re for service.

SC Telco provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

EEO is the LAW.  Applicants to and employees of this company are protected under Federal law from discrimination on several bases.  Follow the links below to find out more.  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

To view the EEO is the Law poster supplement click here.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 864-232-5588 or [email protected] for assistance.

EEO/Disabled/Veteran