As your credit union, one of our highest priorities is the health and wellbeing of our staff, members, and the communities we serve. In this time of uncertainty surrounding coronavirus (COVID-19), we assure you that we are monitoring the situation closely, taking necessary precautions, and as always, are focused on providing you with the best service. Please reference the below information, outlining the preventative actions we are taking to keep our staff and members as safe as possible.

We have designated a Special Team to continue to monitor the situation closely and will provide updates on this site.

 


 

Click a box to access more information:


 

 

In-Branch Banking
Beginning Monday, June 8 and until further notice, all SC Telco branch lobbies will re-open for limited services, including account openings/closings, loan openings/closings, and safe deposit box visits only. All other transactions will continue to be serviced via the drive-thru. 

Appointments Encouraged. We encourage members to make an appointment, if at all possible, by completing our contact form or by calling (800) 922-0446. A member representative will follow-up to schedule a date and time and provide directions on what to do when you arrive.

What to Expect. If you are unable to make an appointment, please check in with the greeter at the lobby entrance when arriving to the branch. If a member representative is available, the greeter will escort you to his/her office. If a member representative is not available, the greeter will ask you to wait in your vehicle and will text you when a representative is available to serve you. 

  • When visiting the lobby, please abide by the social distancing stickers – marking 6 feet between each visitor.
  • Masks are welcome but not required. We may ask you to briefly lower your mask to verify your identity.
  • Hand sanitizer will be available for use after each transaction.

Did You Know? You can continue to access your accounts through our digital banking services, Member Service Center at (800) 922-0446, ATMs, and Night Deposit Drops. 

A Mastercard Debit Card is available with a qualified checking account. Contact your local member representative to order a debit card. You may also withdraw cash from your SC Telco account at any SC Telco Drive-Thru, available Monday – Friday from 8AM to 6PM.

For the safety of our staff, we respectfully ask that you do not come to the branch if you are not feeling well. Instead, take advantage of the many digital banking services we have available, including online banking, the SC Telco App, and mobile check deposit. Plus, access SC Telco ATMs at no charge. You can also choose from over 30,000 surcharge free ATMs through our Shared-ATM Network. Our Member Service Center is available Monday – Friday at 800.922.0446.

We will process all standard teller transactions in the Drive-Thru, including making deposits, withdrawals, cashing checks, cash advances, loan payments, money orders, cashier checks, order checks/cards, IRA transactions and more.

Digital Banking Conveniences
While we enjoy seeing you in our branches, we encourage you to take advantage of the many digital options available to access your accounts anywhere, anytime.

 

MONEYLINKSM Online
As our online banking tool that provides 24/7 secure access to manage your accounts, members can view balances, transfer funds, set up security alerts, and more—and do it all from any computer or mobile device browser. Enroll Now


SC Telco Mobile Banking App

Once you have enrolled in MONEYLINK Online, download the SC Telco Mobile Banking App from the app store to access and manage your accounts via your mobile device. Download Now


Mobile Check Deposit

Deposit checks conveniently with the SC Telco Mobile Banking App. Simply choose “Check Deposit” in the menu, take a picture, and tap “Deposit”.


MONEYLINKSM Audio Response

As our telephone banking tool that provides 24/7 access, members can check account balances and transaction history. Call 800.633.4364 and enter your Member Number and PIN.


Online Loan Payments

In addition to digital banking, we offer several no-cost options for making your loan payment within MONEYLINKSM Online. View them all here. Also, quickly and securely make loan payments 24/7 using a debit card or ACH transaction from an account at another financial institution with Online Loan Pay.

 

If you haven’t accessed your account(s) online recently, please do so to verify your credentials are current and functional.

Financially Impacted?
We know that the impacts of this virus have been financially life-changing for many of our members and small businesses. With a mission to improve the financial lives of the members we serve, if you have been financially impacted by the virus, know that we are here to assist you during this time. Here’s how:

Personal Accounts

Skip-A-Pay
No-fee Skip-A-Pay allows members to defer their monthly payment to a later date on select loans. If your income has been disrupted as a result of sick leave or business closure for reasons related to COVID-19, for loans, please contact your local branch or call 800.922.0446 for more details.


Mortgage Payment Assistance

If you are in need of mortgage payment assistance, please click here


Personal and Transportation Loan Payment Assistance

Do you have a personal loan, auto loan, motorcycle loan, or RV/boat loan with us? If so, and you need payment assistance, please click here


Emergency Assistance Personal Loan

If you need quick access to funds (up to $1,500) to carry you through this time, please contact your local branch or call 800.922.0446 to learn more about our emergency loan option. You may also be able to benefit from a 90-day payment deferral if you choose. Easily apply online here and select “Personal Loan”.


Small Businesses

Skip-A-Pay
No-fee Skip-A-Pay allows business members to defer their monthly payment to a later date on business credit cards. If your revenue has been disrupted or business closure for reasons related to COVID-19, please call 800.654.7728 for more details. 


Small Business Mobile Check Deposit
We understand that small businesses are facing unprecedented hardships. In response to branch lobby closures, SC Telco will temporarily* allow small business members to use Mobile Check Deposit through the SC Telco Mobile App. This free service allows you to make business check deposits up to $5,000 daily (up to $2,500 per check) anytime, anywhere.

To get started, endorse your check properly including: your autograph, member number, and “For mobile deposit only SC Telco FCU”. Once complete, open the SC Telco Mobile Banking App, choose “Check Deposit” in the menu, take a picture, and tap “Deposit”.

*Once normal branch operations resume, Mobile Check Deposit services will only be available to consumer memberships.


All Members

Financial Wellness Resources
If you are not sure the next step to take financially, we have SC Telco Certified Financial Counselors available to talk with you at no-charge. Email [email protected] to schedule an appointment. Please also take advantage of Your Money Matters, our free online platform with a surplus of financial resources, or speak with GreenPathour chosen non-profit organization that provides comprehensive counseling and money management tools to our members.

Money Safe?
With the ongoing changes to the financial market, we completely understand the uncertainty as it pertains to if your money is safe or not. Have peace-of-mind knowing that your funds are in good hands at SC Telco. Here’s why:

  • SC Telco is strong and stable. We are well capitalized with almost double the reserves of what is required by federal regulators. This means we have a surplus of funds in reserve (think of it as our rainy day fund), and it’s easily accessible if needed.
  • Your deposits are insured by the National Credit Union Administration up to $250,000 per member. Credit union members have never lost a penny of insured savings at a federally-insured credit union, even in the most turbulent of times. Learn more at mycreditunion.org

Beware of Scams
Unfortunately, scammers are already taking advantage of consumers during this time of uneasiness. Please be hyper vigilant in avoiding websites that are not secure, emails or text from untrusted senders, and social posts or online offers touting preventative treatments. These may be ploys with the intent to take your money and get your personal information.

Please note that if we reach out to you, we will not ask for confidential information such as your name, account passwords, personal identification number, or other account information.

Beware of these current scams:

  • Stimulus Checks from Car Dealerships? Nope. During these difficult economic times, scammers will do almost anything to try to get your money. Including, it turns out, making bogus claims about economic stimulus checks to lure customers to auto sales events. Read More>
  • The “Game” Chain Letter Scam: Are you tempted to play “The Circle Game”, join a “Blessing Loom,” or jump on a “Money Board”? These are some of the names for an online scam that’s making the rounds at a time when millions of people are out of work and scraping for cash. Read More>
  • COVID-19 Fake Testing Sites: Unfortunately, there is no shortage of scammers setting up fake COVID-19 testing sites to cash in on the crisis. These fake sites can look real with signs, tents, hazmat suits, and realistic-looking tests. However, beware, as these sites can be very dangerous due to not following proper sanitation protocols and stealing personal information. Read more>
  • COVID-19 Text Message Scam: Beware of a text from scammers claiming that you may have come in contact with an individual that tested positive for COVID-19 or has shown symptoms. The text then directs you to click a link for more information. DO NOT. It is a fraudulent link with the intention to access your personal information. Read more >
  • Robocall Scams: Scammers are utilizing robocalls to try to make some bucks off COVID-19-related fears. How do these scams work? They often impersonate a reputable source such as the Social Security Administration, seeking to get your bank account number, Social Security number, or other valuable information. If you get one of these calls, hang up and report the call at ftc.gov/compliant!
  • Imposter Scams: Bad actors are attempting to solicit donations, steal personal information, or distribute malware by impersonating government agencies (e.g., Centers for Disease Control and Prevention), international organizations (e.g., World Health Organization (WHO)), or healthcare organizations.
  • Investment Scams: The U.S. Securities and Exchange Commission (SEC) urged investors to be wary of COVID-19-related investment scams, such as promotions that falsely claim that the products or services of publicly traded companies can prevent, detect, or cure coronavirus.
  • Product Scams: The U.S. Federal Trade Commission (FTC) and U.S. Food and Drug Administration (FDA) have issued public statements and warning letters to companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19. Such scams have even included COVID-19-related supplies, such as certain face masks. Read More >
  • Money Mule Scams: This type of scam is when a criminal uses their victims to move stolen funds. It can take many forms, but commonly involves online dating, work-at-home jobs or prizes. Learn More >
  • Grandparent Scams: Scammers are now posing as a panicked grandchild, calling or sending a message to a grandparent requesting wired funds. They typically say they need cash to help with an emergency. If you receive a call like this, resist the urge to act immediately, verify the caller’s identity, and never send cash, gift cards, or money transfers. Read More >
  • Elder Scams: Scammers are taking advantage of older Americans by offering to help the elderly run errands but are actually running off with their money. If someone you don’t know offers to help, be wary. Instead find a trusted friend, family-member, or neighbor to help. Or arrange delivery with a well-known company. Read More >

For more information, visit ftc.gov.


Economic Impact Payment Information
The government has announced financial aid for Americans. The IRS has outlined all the information you need to know about the Economic Impact Payment. Read More >

Scammers are already taking advantage of this program by committing fraud and identity theft. Protect yourself by:

  • Be wary of any email, text, phone call, or social media request for money or other personal identifiable information in exchange for receiving your payment more quickly.
  • Never send money to someone else in the hope of receiving additional money. The scam artist may call this a deposit, an advance, or a processing fee. This is always the sign of a scam.
  • Never give your personal or financial information over the phone.

Read More >

Good Hygiene
We encourage you to practice preventative measures as instructed by the Center of Disease Control.

Also, here are a few tips for a “cleaner” experience when making purchases:

  • Clean your payment cards using soap, hand sanitizer or alcohol after each use.
  • Maintain control of your card, whenever possible, rather than handing it to the merchant.
  • If contactless payment is available, tap and pay.
  • If asked for a signature, PIN or other information at the payment terminal, use your own pen for signing or personal stylus for touchscreens.
  • If using home delivery services, pay in advance through the website, app or over the phone.